Case examples
for technical documentation
Here we would like to report on cases where the technical documentation was decisive in the outcome of a legal dispute. The cases show how important trivialities can sometimes be.
In any case, it is decisively important at all times to work openly with the authorities and to show a genuine interest in solving the problem.
Correct documentation
A small investment in creating professional documentation can often protect a company from large damage awards and at the same time increase customer satisfaction and promote the company's image.
These case examples will show how professionally prepared documentation can protect manufacturers against liability claims and what the risks of poor documentation are.
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Case study: Deficiencies in documentation contributed to serious incident during Airbus landing more |
Case study: Duty to warn also exists with problems assumed to be eliminated – airbags more |
Case study: French language law takes priority over company terminology for internal corporate documents and software more |
Example: If the importer translates a manual, then he is also liable for the translation: Measuring device more |
Example: Poor quality of operating manuals: Mixing drum more |
Example: Missing warning notices: Paper shredder more |
Example: Other safety risks must be observed alongside the DIN norms: Toy ball more |
Example: Missing information can lead to liability: Car towbar more |
Example: Reversal of the burden of proof in a case where norms were not complied with: Scaffolding more |
Example: Manufacturer has to take a back product due to poor manual: Whirlpool more |
Example: Comprehensive operating manual prevents image damage: Milling machine more |
Example: Thanks to a good manual, a lawsuit was able to be dismissed: Machine tool in the USA more |
Example: Sound operating manual protects against damages: Vibratory roller more |
Example: Missing information in the operating manual: Pre-fabricated fireplace more |
Example: A risk assessment can uncover design errors: Packing system more |
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